Currently, we accept payment via Paypal only.
What currency are your prices in?
All prices are quoted in US Dollars. If you'd like to check our prices in your local currency, click here.
Do you ship to an international address?
Yes, Fashion Essences ships to anywhere in the world. Please click here to view shipping rates.
What is pre-order?
You may place our any day of the year but Fashion Essences will only make the order to the suppliers on certain day of the month.
Why does Fashion Essences has pre-order policy?
We will only place our order to the supplier on certain period of the month(3-6 times per month) because we want keep our stock at minimun level and make sure that we can bring you the latest trends the soonest possible. We will publish the cutoff day frequently.
What is Free Size?
Free Size, in other words, means One-Size-Fits-All. This is possible as most clothing use fabric that stretch. Stretchable fabric usually come with two measurements - before and after the garment is fully stretched. We usually recommend the best American sizes (Extra Small/Small/Medium/Large) to fit comfortably into the garment. However, to determine accurate fit, we strongly advise you to match the measurements of the garment with your body. Measurements of the garment is found in the product description.
What measuring unit do you use?
We use inches. If you'd like to check the measurements in a different unit, click here.
How do I measure myself?
Bust: With a measuring tape, wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.
Waist: Measure around your natural waistline, keeping the tape comfortably loose.
Low Waist: Wrap tape measure about 1 - 2" below your natural waistline.
Hips: Stand with your heels together, and measure around the fullest part of your hips.
Can I still purchase sold out item?
Yes, you can still place the order and we will deliver to you as soon as the supplier get back to us. We will return the money to you if supplier is no longer producing that particular item.
Alternatively, if you prefer to wait until we restock the item, please contact Fashion Essences. We will contact you back if the product is available for sale again.
Our restock sold out items policy is based on demand and availability.
However, most of our items are pre-order item.
Will you charge sales tax on my order?
Fashion Essences will not charge you any sales tax on top of your order. However, you might be required to pay customs and duties before the local customs release your package. Please inquire at your local customs to familiarize yourself with the local laws.
I tried tracking my order but it says the tracking number does not exist - Why?
You need to wait approximately 14 days before your tracking number works. Your tracking number starts to work when the package reaches your country (all packages are shipped from Malaysia).If you waited 14 days to track your package and the tracking number still does not exist, don't worry! When this happens, it does not mean your package is not there - there may be a technical problem with your local posts' website. Should this happen, contact us immediately and we will try our best to trace your package and get it delivered to you as soon as possible. If it does not arrive within the expected timeframe (please give more time during festive seasons like Christmas), we will redeliver your order or issue a full refund at your request.
How do I care for my items?
In order to increase the longevity and maintain the appearance of your garments, all clothing items should be hand washed with gentle laundry soap. Wash with like colors as color may bleed. Please avoid using bleach as bleach is very harsh on fabric and will cause fibers to breakdown. It is best to hang clothing to air dry.
Why is my item labelled a different size than the one I ordered?
Check measurements provided to be sure of fit. When you receive your item, sizes may differ on the label attached to the garment as they are true to Asian sizing. Asian sizing run smaller than the Western. Rest assured, despite the slight variance, the measurements of the garments are the same.
How often does Fashion Essences update new product?
Usually, we will update our product on weekly basis, to avoid missing out latest bargain do sign up for our mailing list.
